Terms & Conditions

Guest Terms

Acceptance Of Terms

By using this website, contacting us, making a booking enquiry, confirming a reservation, or staying with us, you agree to follow these Terms & Conditions. If a confirmed offer, invoice, booking message, or written communication from Pleasant Holiday Resort Marayoor contains specific terms, those specific terms will apply for that booking.

Bookings And Reservations

Reservations are subject to room availability, tariff confirmation, advance payment requirements, and successful verification of guest details. A booking is treated as confirmed only after Pleasant Holiday Resort Marayoor issues a confirmation through the website, phone, WhatsApp, email, receipt, or other official communication.

Bookings are made for the named guest and stated stay dates. Name changes, date changes, room changes, guest-count changes, or transfer of booking to another person may be accepted only at our discretion and may be subject to revised rates or availability.

Tariffs, Taxes And Payments

Room tariffs, packages, food charges, extra-person charges, taxes, and service-related charges may vary by date, season, room category, occupancy, and offer. Unless clearly stated otherwise, government taxes and additional services are charged extra as applicable.

Advance payment or full payment may be required to hold a reservation. The final bill raised at the property will prevail for services actually used, additional orders, damages, extended stay, late check-out, or other chargeable items.

Cancellation, No-Show And Refunds

Cancellation and refund rules may vary depending on the selected room, package, offer, season, group booking, or special date. Guests should confirm the applicable cancellation policy before making payment.

If a guest does not arrive on the scheduled check-in date without prior written confirmation from us, the booking may be treated as a no-show and the advance amount may be forfeited fully or partly. Refunds, where approved, will be processed to the original payment method or another agreed mode after applicable deductions.

Check-In, Check-Out And Identity Proof

Guests must provide valid government-issued photo identity proof at check-in. Foreign nationals may be required to provide passport, visa, and other details as required by Indian law. We may refuse check-in if identity proof is unavailable, incomplete, invalid, or does not match the booking details.

Standard check-in and check-out times, early check-in, late check-out, and extension requests are subject to availability and may attract additional charges.

Guest Conduct And Property Rules

Guests are expected to behave respectfully with staff, other guests, local residents, and property representatives. We may refuse service, cancel a booking, or ask a guest to leave if conduct is unsafe, abusive, illegal, discriminatory, disruptive, or harmful to the property, staff, guests, or local community.

Parties, loud music, outside visitors, additional occupants, cooking, alcohol use, smoking, pets, campfires, use of drones, or outside food may be restricted or allowed only with prior permission, depending on property rules and local regulations.

Safety, Health And Guest Responsibility

Guests must follow safety, hygiene, parking, pool, travel, food, and property instructions shared by our team. Guests are responsible for their own health conditions, allergies, medication, personal belongings, and travel arrangements.

If you have allergies, dietary restrictions, mobility concerns, medical conditions, or special requirements, please inform us before arrival. We will try to assist where reasonably possible, but we cannot guarantee that all special requirements can be fulfilled.

Damage, Loss And Valuables

Guests are responsible for any loss, damage, breakage, stains, missing items, or misuse of rooms, furniture, linen, fixtures, equipment, keys, access cards, or property assets caused by them or their visitors. Applicable repair, replacement, cleaning, or administrative charges may be added to the bill.

Please keep valuables, cash, jewellery, gadgets, documents, and personal belongings in your own safe custody. Pleasant Holiday Resort Marayoor is not liable for loss, theft, damage, or misplacement of personal belongings, vehicles, or items left unattended, except where liability cannot be excluded under applicable law.

Food, Beverages And Outside Services

Food and beverage availability, menu items, prices, preparation times, and service hours may change without prior notice. Food may contain or come into contact with common allergens such as nuts, dairy, wheat, seafood, soy, seeds, or spices.

Transport, sightseeing, activities, third-party vendors, payment gateways, and other outside services may be arranged only as assistance. Such services are governed by the terms and responsibility of the relevant service provider.

Website Content And Availability

We try to keep website information, photographs, rates, availability, offers, and descriptions accurate and updated. However, visuals may be indicative, and actual rooms, views, layouts, facilities, surroundings, and services may vary due to maintenance, renovation, weather, operational needs, or seasonal conditions.

We may update, suspend, correct, or remove website content, offers, pages, prices, or facilities at any time without prior notice.

Limitation Of Liability

Pleasant Holiday Resort Marayoor will not be liable for loss, delay, inconvenience, injury, extra expense, booking disruption, or inability to provide services caused by events beyond reasonable control, including weather, natural disasters, road closures, strikes, government restrictions, power failure, internet failure, accidents, civil disturbance, epidemic conditions, or acts of third parties.

Privacy And Communication

Guest information is handled as described in our Privacy Policy. By sharing your contact details, you allow us to contact you for enquiry responses, booking confirmations, stay updates, payment follow-up, guest support, and service-related communication.

Governing Law

These Terms & Conditions are governed by the laws of India. Any dispute will be subject to the jurisdiction of the competent courts applicable to the property location, unless another jurisdiction is required by law.

Updates To These Terms

We may revise these Terms & Conditions from time to time. The updated version published on this website will apply from the date it is posted.

Contact Us

For questions about these Terms & Conditions, contact Pleasant Holiday Resort Marayoor at pleasantholidays007@gmail.com or +919497200038. Our address is Karimutty Waterfalls, Marayoor - 685620.